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Contact UKVI and you will have to pay

From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK.

The new contract will see a number of changes for customers. These changes help the government reduce costs and ensure those who benefit directly from the UK immigration system make an appropriate contribution.

The main changes for customers applying from outside the UK are:

  • all phone numbers and opening hours will change
  • the number of languages offered is reducing to 8 including English
  • customers who contact UK Visas and Immigration by email will be charged £5.48

You will need to pay using a credit or debit card for contacting us by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.

The way you pay to use the telephone service will remain the same using a credit or debit card.

If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.

There are no changes to services if you are contacting us from inside the UK.


We specialise exclusively in UK Immigration and Nationality Law. We are regulated by the Office of the Immigration Services Commissioner(OISC). We provide immigration services to clients from worldwide. Immigration law is complex and with the rules constantly changing we strongly recommend that you use specialists to support and represent you from the start. Call us now for an honest opinion of your case, possible costs and options.

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Visaandmigration.com

The Lansdowne Building, 2 Lansdowne Road, Croydon, Surrey, CR9 2ER
+44 (0)20 3411 1261
+44 (0)20 3761 1901
info@visaandmigration.com

India Office:
E501 Jagaran Apartments, Dwarka Sector 22, New Delhi, India
09311964480

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