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Contact UKVI and you will have to pay

From 1 June, all customer enquiries will be handled by a new commercial partner Sitel UK.

The new contract will see a number of changes for customers. These changes help the government reduce costs and ensure those who benefit directly from the UK immigration system make an appropriate contribution.

The main changes for customers applying from outside the UK are:

  • all phone numbers and opening hours will change
  • the number of languages offered is reducing to 8 including English
  • customers who contact UK Visas and Immigration by email will be charged £5.48

You will need to pay using a credit or debit card for contacting us by email. The charge includes the first email enquiry you send and any follow-up emails to and from the contact centre relating to the same enquiry.

The way you pay to use the telephone service will remain the same using a credit or debit card.

If you do not have access to a credit or debit card, you may choose to use a trusted 3rd party such as an agent or sponsor.

There are no changes to services if you are contacting us from inside the UK.


Visa and Migration is a private OISC regulated company (F201500999) and is not an official Government body. If you would like to prepare and submit your UK immigration application yourself you can do so by visiting the UKVI website.

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Visaandmigration.com

Marco Polo House, 3 - 5 Lansdowne Road, Croydon, Surrey, CR0 2BX
+44 (0)20 3411 1261
+44 (0)20 3761 1901
info@visaandmigration.com

India Office:
E501 Jagaran Apartments, Dwarka Sector 22, New Delhi, India
09311964480

Iraq Office:
Nadia Al Said st, Beside the Embassy of Germany, Al Amirat Al-Mansour, Baghdad, Iraq
07811999666

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